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PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
These General Terms and Conditions of Sale determine the rights and obligations of the parties within the scope of sales made on the on-line sale site www.volcom.co.uk.
Volcom reserves the right at any time to adapt or to modify these General Terms and Conditions of Sale. In the event of modification, the General Terms and Conditions of Sale in force on the day the order is placed shall be applicable to each order. Any order of a Product offered on the site implies that the Purchaser has agreed to these General Terms and Conditions of Sale.
Identification of the Purchaser and the Customer
The parties agree as follows:
The seller Volcom or www.volcom.co.uk is identified as the company VOLCOM SAS, a company with a capital of EUR 27,376,388, the registered office of which is at 1 allée Belharra, BAIA Park 64600 Anglet, France, registered in the Bayonne TCR under number 488 298 621, of which the intracommunity VAT number is FR 32488298621 and represented by Mr Joost GROOTSWAGERS.
VOLCOM SAS is a member of the Eco TLC programme under number 4000003552.
Volcom can be contacted:
By telephone ( 1634 540265) from Monday to Friday, 8am to 1pm and 2pm to 5pm (UTC+01:00) (free service + cost of a local call)
By email: eu.service@volcom.com
IDU nº FR219232_11KFKV
The Customer or Purchaser on www.volcom.eu must be of age and a private individual customer whose purchases are not made for commercial purposes.
Identification of the Customer on the Site
The customer who is already registered is recognised on the site as a customer of www.volcom.co.uk. The password registered by the www.volcom.co.uk customer is strictly confidential and personal. Under no circumstances should it be disclosed or given to anyone else.
In the event that the www.volcom.co.uk customer loses or forgets his password, he can click on "password forgotten" on the www.volcom.co.uk site. Volcom will then send him a new temporary password to his contract e-mail address. He should change this password the next time he connects to the site.
So that the customer is easily identified by the simultaneous entry of the e-mail and password, the Customer expressly authorises www.volcom.co.uk to deposit on the customer's hard disk a file called a "cookie" the sole aim purpose of which is to facilitate the said identification.
Products
The articles presenoted on www.volcom.eu are available while stocks last. The descriptions and photos illustrating them are shown as accurately as possible; nevertheless, if errors or omissions occur, www.volcom.co.uk may not be held liable. The illustrating photographs supporting the text on the products are not contractual.
Offers and Promotions
VALIDITY OF THE OFFER
Any order placed on www.volcom.co.uk is considered to be an acceptance by the customer of the prices of the products and services proposed for sale as well as these General Terms and Conditions of Sale.
Prices are in pounds and include all taxes, excluding delivery charges if applicable. The VAT added to an order is that applicable in the delivery country.
The prices of the products presented on www.volcom.co.uk may be modified. Volcom reserves the right to modify the prices without notice. The prices shown at the time of the purchase are those applicable to this purchase.
Product prices exclude delivery charges (parcel postage, packaging and preparation based on current pricing). The delivery charge will be confirmed before an order is placed.
If any taxes or contributions, especially environmental in nature, are created, increased or decreased, this will affect product prices on the website and on different sales mediums.
However, the price cannot be modified once an order is placed. Nevertheless, if there is a pricing error (i.e., a price obviously well below what it should be given the value of a product), Volcom can cancel an order. This is an exceptional measure.
PROMOTIONS
Temporary promotions apply discounts on selected products. The eligible items are signposted on the web site. Offers are valid on the online web shop only. Promotional offers cannot be applied retroactively to previously placed orders. Offers cannot be exchanged for cash value. If you have any questions, please contact eu.service@volcom.com. Offer only valid on www.volcom.co.uk and www.volcom.eu. Promotions do not apply to our Carry Overs, Boardsorts&Swim, Good Deals, Capsule Collection: Ozzie, Ryan Burch, GMJ. This offer cannot be combined with any other promotional code.
List of our C/O that are not part of this offer: A0511700 EVERETT SOLID L/S NVY, A0511801 OXFORD STRETCH L/S BLK, WHT, A0731700 UPERSTAND CREW BLK, HGR, A1111601 FRICKIN MODERN STRETCH BLK, CHH, CHR, DGN, DKA, DNV, KHA, MSH, A1131601 FRICKIN SLIM CHINO BLK, NVY, A1131707 FRICKIN REGULAR BLK, KHA, A1731700 HERNAN JACKET BLK, MIL, NVY, A1731705 LIDWARD PARKA BLK, HBK, NVY, A1731706 STARGET PARKA BLK, MIL, NVY, A1931501 VORTA DENIM INK, RNS, VBL, A1931503 SOLVER DENIM AIN, RNS, VBL, A1931506 KINKADE RNS, VBL, A1931510 2x4 DENIM BKB, INK, RNS, VBL, A4131700 SNGL STN P/O BLK, A4131701 STONE P/O BLK, A4611804 STONE CREW BLK, A4631700 SNGL STONE CREW BLK, A4831700 SNGL STN ZIP BLK, B1531700 WALK ON BY PARKA BLK, DCA, B1911805 LIBERATOR LEGGING BKO, B1911807 HIGH & DRY CROP SMK, C1111601 FRICKIN MODERN STRETCH BLK, CHH, KHA, C1131601 FRICKIN SLIM CHINO BGE, BLK, C1731700, HERNAN JACKET BLK, NVY, C1731706 STARGET PARKA BLK, C1931500 2X4 BY DENIM INK, RNS, C1931501 VORTA BY DENIM RNS, D5511105 FULL STONE XFIT BLK, NVY, D5511588 FULL STONE HTHR XFIT CHH, D5521812 STONE BATTERY GDH, NVY, D5541549 FULL STONE CHEESE CHH, D5831510 FULL STONE BLK, CHH, D5911594 CIRCLE WEB HGR, STY, D5921600 CLONE PU BLK, D6011854 FULL STONE CLOTH WLT BLK, D6311587 FULL STONE SOCK BLK, WHT, D6541501 DAYTRIPPER BAG BLK, D6541502 INTERNATIONAL BAG BLK, F5541307 FULL STONE XFIT HAT BLK, NVY, F5831400 FULL STONE BEANIE BLK, O1011701 SIMPLY SOLID V NECK BLK, O2211700 SIMPLY SOLID FULL BLK, V4011515 SUB ZERO BOOT GMT, RST, WHE, V4011774 HI FI SHOE BLK, V4011775 HI FI LX SHOE BKH, NBK, V4011899 DRAW LO SUEDE SHOES BCB, BKO, GVN, V4031710 BKG, BLK, NVY, V4031711 COF, NBK, RST
A promotional code cannot be applied or deducted from the invoice of the customer once the order is validated. The customer can ask the customer service to cancel his order if possible or make a return if needed.
The code received by the customer as a welcome offer is not valid on our discounted products (Good Deals, Volcom Days, Sales...)
Order and Control of the Data
Any order validated on www.volcom.co.uk before 6:00 a.m. from Monday to Friday, shall be prepared and shipped on the same day. Once this time limit has expired, it will be shipped on the following working day. This service period is not guaranteed on French public holidays and during certain periods (heavy workload, inventories, etc.).
Volcom shall check orders placed on www.volcom.co.uk, following these checks, based on various criteria, our Customer Service may contact you to ask for additional supporting information. An inquiry will be undertaken on any presumed fraud and, if necessary, legal proceedings will be taken. By submitting your order, you accept these terms and conditions.
Volcom reserves the right to refuse an order for any reason whatsoever. Volcom also reserves the right to cancel any purchase (order already accepted) without being held liable for damages or costs incurred, for the following reasons:
- The product is no longer available
- Your order has been identified by our security systems as unusual or likely to be fraudulent
- We have reasons to believe that you are a minor
- We have reasons to believe that you are a retailer
- We were not able to deliver to the address you provided
Payment
PAYMENT SECURITY
Payment security on www.volcom.co.uk is taken very seriously. Bank transactions are made secure by the Checkout payment system (www.checkout.com). All information provided to process the payment is encrypted by means of the SSL protocol. These data can be neither detected, nor intercepted, nor used by third parties. Nor can they be retained by our information systems.
Furthermore, purchases made on www.volcom.co.uk comply with the 3D-Secure standard. 3D-Secure is a protocol developed by the Visa (Verified By Visa) and Mastercard (Mastercard Secure Code) international issuers to increase the security of on-line payments. This protocol depends on an additional control when a purchase is made on line: in addition to the bank details, the purchaser is asked to enter an item of personal information enabling his bank to identify him and to validate the operation.
For information: Checkout is a technical service provider and does not deal with disputes relating to orders. They must be settled directly with www.volcom.co.uk and/or your banking establishment.
Deliveries
COUNTRY OF DELIVERY
Any order validated on www.volcom.co.uk before 6:00 a.m. from Monday to Friday, shall be prepared and shipped on the same day. Once this time limit has expired, it will be shipped on the following working day. This service period is not guaranteed on French public holidays and during certain periods (heavy workload, inventories, etc.).
To this preparation time should be added the delivery times set out in the section Prices and delivery times.
www.volcom.co.uk delivers to the following countries:
- The UK (except channel islands)
Note: PO boxes cannot be delivered.
Independently from on the service the customer selects, Volcom will use the following carrier: DPD.
DELIVERY PROBLEMS
By means of the contact form under the heading ‘Questions’ on the site, the customer must notify the carrier and Volcom of all reservations about the product accepted (e.g. parcel damaged, already open, etc.) within three days following receipt thereof.
The customer may then take advantage of the repayment terms provided for this purpose.
PRICES AND DELIVERY TIMES
| Territory | Service | Carrier | Delivery times | <£100 | >£100 |
|
The UK (excluding channel islands) |
Standard | DPD | 5-7 working days |
£8.50 |
Free of charge |
These delivery times are understood as excluding preparation times. Any order validated on www.volcom.co.uk before 6:00 a.m. from Monday to Friday, shall be prepared and shipped on the same day. Once this time limit has expired, it will be shipped on the following working day. This service period is not guaranteed on French public holidays and during certain periods (heavy workload, inventories, etc.).
In order to collect the order from a pick-up point, proof of identity must be shown at the pick-up point for a parcel to be released.
Returns and Exchanges
Regardless of where the articles are delivered, www.volcom.co.uk www.volcom.co.uk undertakes to issue a refund for items the client wishes to return in line with the terms below.
You have the right to withdraw from the contract for thirty (30) calendar days after receiving or collecting your entire order. (This is sixteen (16) days more than the legal withdrawal period.)
During this time, you can return undamaged products without having to provide a reason or pay a penalty. If products received are damaged, the guarantee procedure will apply.
All products may be subject to withdrawal from the contract, except those excluded by Article L. 221-28 of the French Consumer Code. These include products personalised at your request, products that have been unsealed and products that cannot be returned for hygiene reasons.
Returned products should be intact and complete, and should not have been worn for a prolonged period.
To exercise your right of withdrawal, use the form here or use the return label inside the parcel as described below.
If you placed an order over £100 on volcom.co.uk, Volcom takes charge of the shipping return. If this is the case, you will not pay any customs fees.
To make your return, click on the following link and follow the online steps:
Put the unused and unwashed item(s) back in the package, make sure the hang tags are still on and close carefully.
Stick the return label on the package over the shipping label, as well as the Customs invoice next to it.
Send your package back through one of the following solutions:
The return reference (nº VL…) needs to be written down legibly on the return parcel, otherwise the return shall not be processed.
In the event that the initial order was below £100, the return would be at the customer’s charge, including the return customs fees.
Note: Volcom will refuse to accept any damaged, worn, soiled or incomplete articles (label and original transparent packaging required).
Gift boxes and products sold in packs must be returned as a whole, incomplete returns will be refused.
As we do not offer exchanges at www.volcom.co.uk, we suggest you place a new order for the size or colour you desire instead.
You should then return products to Volcom within fourteen (14) days of withdrawal. The address is Volcom – ZA Atlantisud – 116 Rue de la Piste – 4023 Saint Geours de Maremne, France.
Once your return has been received and processed by our logistics team, you will be sent an information email and refunded via the payment method used when you ordered as soon as possible.
Volcom will refund you for products returned, subject to the above terms being met, and for the standard outbound delivery charge for the products if you are returning your entire order. Outbound delivery charges with an extra fee are refunded at the standard delivery charge level. Outbound delivery charges are refunded separately.
If you are not returning your entire order, Volcom will not refund the outbound delivery charge.
Please note: Any damaged, spoiled, dirty or incomplete items (without the label and transparent original packaging) will be rejected by Volcom.
Intellectual Property
All the elements on the www.volcom.co.uk site, whether they are visual or sound, including the underlying technology, are protected by copyright, trademark or patent rights and the right to an image. They are the exclusive property of www.volcom.co.uk. Any hypertext link redirecting to the www.volcom.co.uk site and in particular using the framing, deep-linking, in-line linking techniques or any other deep link technique is in any case formally forbidden. In all cases, any link, even if tacitly authorised, should be removed on a simple request by www.volcom.co.uk. In general, any total or partial reproduction of the www.volcom.co.uk site is strictly forbidden.
To be able to use the elements or information contained on the site, you must obtain the consent of Volcom beforehand.
Guarantee Policy
Volcom Guarantee Policy applies when the product is used under normal conditions for the purpose of which the product is designed.
Excluded from coverage under this warranty are the following:
Damage caused by normal wear and tear.
Damage caused by misuse, and/or negligence.
Damage caused by improper care.
Damage caused by natural breakdown of colours and materials over time.
Damage caused by consequential or incidental damages.
Damage caused by alteration of product.
To claim under the guarantee, contact the Volcom reseller from whom the product was bought: the physical point of sale or the third-party seller website.
PURCHASES FROM OFFICIAL VOLCOM WEBSITES?
The Volcom guarantee policy below only applies to purchases from the following websites:
www.volcom.eu
www.volcom.es
www.volcom.fr
www.volcom.de
www.volcom.ch
www.volcom.co.uk
The Volcom websites do not offer an after-sales service for purchases from physical brand stores or multi-brand stores.
Legal guarantee policy
All products for sale on the websites are subject to the legal guarantee of conformity (Articles L. 217-1 et seq. of the French Consumer Code) and to the hidden defect guarantee (Article 1641 et seq. of the French Civil Code), meaning you can return any defective or nonconforming products.
Volcom, a company with a registered office at 1 allée Belharra, Baia Park, Anglet 64600, France, guarantees the conformity of products under the contract within the scope of these two legal guarantees.
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“The consumer has two years after an item is delivered to claim under the legal guarantee of conformity if a conformity issue appears. During this period, the consumer is only obliged to prove the conformity issue exists and not the date it appears.
Where the sales contract for an item involves the supply of digital content or a digital service on an ongoing basis for over two years, the legal guarantee applies to this digital content or service throughout the supply period specified.
During this period, the consumer only has to prove the existence of the conformity issue affecting the digital content or service and not the date it appears. The legal guarantee of conformity creates an obligation for the professional to supply, where relevant, all the updates needed to ensure the item continues to conform.
The legal guarantee of conformity gives the consumer the right to a repair or replacement for an item within thirty days of their request, free of charge and without significant inconvenience to themselves.
If the item is repaired under the legal guarantee of conformity, the consumer has a six-month extension on the initial guarantee.
If the consumer asks for the item to be repaired, but the seller forces them to accept a replacement, the legal guarantee of conformity is renewed for a period of two years after the date the item is replaced.
The consumer can obtain a reduction on the purchase price by keeping the item or end the contract by receiving a full refund for returning the item if:
1. The professional refuses to repair or replace the item;
2. The repair or replacement of the item happens after thirty days;
3. The repair or replacement of the item causes significant inconvenience to the consumer, such as if the latter has to cover return or collection costs for the nonconforming item, or must bear the cost of installing the repaired or replacement item;
4. The item’s nonconformity continues despite the seller’s attempt to make it conform.
The consumer also has the right to a price reduction for the item or to cancel the contract when the conformity issue is so serious that it justifies an immediate price reduction or contract cancellation. In this situation, the consumer is not required to ask for a repair or replacement of the item first.
The consumer does not have the right to cancel the sale if the conformity issue is minor.
Any period during which the item is unavailable to use because it is being repaired or replaced suspends the remaining guarantee until the reconditioned item is delivered. The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
Any seller who in bad faith obstructs the application of the legal guarantee of conformity will incur a civil fine of a maximum of 300,000 euros, which may be increased to 10% of their average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer is also covered by the legal hidden defect guarantee as set out in Articles 1641 to 1649 of the French Civil Code for two years after a defect is discovered. This guarantee allows for a price reduction if the item is kept or for a full refund if the item is returned.”
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Application of legal guarantees
- 1 or 2 photographs of the damaged/defective item;
- The order number for the online purchase;
- The model number and;
- The reference number of the damaged/defective item.
(Volcom reserves the right to reject any incomplete claims.)
If our Quality team conclude there is a defect, you will receive a refund for the total item cost. One of our representatives will tell you how to return the item. Once the item is received by Volcom, the refund will be issued to the payment method used when you ordered (card or PayPal).
GUARANTEE POLICY EXEMPTIONS
Volcom’s online services may deviate from the guarantee policy to apply it to the following exceptions:
- If a purchase is made outside the EU but the client currently resides in the EU;
- If the Volcom reseller is uncontactable;
- If the store is closed.
Please contact us by email: eu.service@volcom.com.
All our products are covered by the legal guarantee as long as use of them has been normal and upkeep advice has been followed.
EXTRACTS FROM THE FRENCH CONSUMER CODE AND CIVIL CODE:
Legal guarantee of conformity
They are liable for any conformity issues that exist when the item is delivered within the meaning of Article L. 216-1 that appear within two years of delivery.
Where the sales contract includes digital elements:
II.- However, the seller is not bound by the public statements mentioned in the previous section if they demonstrate:
For second-hand goods, the timeframe is twelve months.
Where the sales contract for an item including digital elements provides for the continuous supply of digital content or a digital service, any conformity issues that appear are deemed to have existed on delivery:
1. For two years after delivery of the item, where the contract provides for this supply for under two years or exactly two years, or the contract does not indicate how long the supply will continue;
For second-hand goods, the timeframe is twelve months.
Where the sales contract for an item including digital elements provides for the continuous supply of digital content or a digital service, any conformity issues that appear are deemed to have existed on delivery:
1. For two years after delivery of the item, where the contract provides for this supply for under two years or exactly two years, or the contract does not indicate how long the supply will continue;
Any refusal by the seller to accept the consumer’s choice or make the item conform must be given in writing or on a durable medium.
If the consumer agrees to a repair but this is not accepted by the seller, the provision of a replacement to achieve conformity triggers a new legal guarantee of conformity period for the replacement. This guarantee applies from the day the replacement item is delivered to the consumer.
This period runs from when the consumer requests the intervention or provides the relevant item for repair or replacement if the latter point is more favourable for the consumer.
The guarantee period is also suspended when the consumer and seller enter into negotiations with a view to coming to an amicable settlement.
Hidden defect guarantee
In the situation covered in Article 1642-1, action must be brought, or it will not be admissible, in the year following the date on which the seller is no longer liable for visible defects or conformity issues.
Data Protection
DATA PROTECTION
NOMINATIVE INFORMATION
Information of a personal nature is processed by Volcom for the purposes of management, customer relations and canvassing. To enable you to receive offers from our partners, you may be asked to provide them with this information. Pursuant to the French Data Protection Act of 6 January 1978, updated by the Act of 6 August 2004, the Customer has a right of access, rectification and opposition to the data concerning him. On this basis, the www.volcom.eu site is registered with the CNIL (French data protection agency) under number: 1680906.
COOKIES
The Site resorts to the use of cookies. A cookie is a computer file, stored on the hard disk of the Customer's micro-computer. Its aim is to report the Customer's previous visit to the Site. The cookies are only used by Volcom with the aim of customising the service it proposes to the Customer. The Customer retains the right to refuse cookies by configuring his Internet browser. He then loses the right to customise the service provided by Volcom via the Site.
WEB TAGS
Certain Web pages on the Site may contain Web tags which enable the number of visitors to the site to be counted and/or to provide Volcom with a certain number of indicators.
These Web tags may be used with some of our partners, particularly to measure and improve the Site's effectiveness.
In any case, the information obtained through these tags is strictly anonymous and simply enables statistics to be collected on how frequently certain pages on the Site are visited, so that our Customers on our Site are better served.
Miscellaneous Stipulations
FORCE MAJEURE
Volcom shall not be held liable for the total or partial failure to fulfil its obligations under this contract, if the non-fulfilment is brought about by an event constituting force majeure, particularly in the case of disruption of or a total or partial strike by the postal services and means of transport and/or communication, flooding or fire. The Parties agree to consult each other within the shortest possible time to determine ways of processing the order during the force majeure event. After an interruption of (one) 1 month due to a force majeure event, the Parties shall be released from their mutual obligations.
ENTIRE AGREEMENT
These General Terms and Conditions of Sale and the recapitulation of the order sent to the customer make up a contractual whole summarising all the agreements made by the parties.
RETENTION AND ARCHIVING OF THE TRANSACTIONS
Invoices are archived on a reliable and long-lasting medium so that it is a true and long-lasting copy thereof.
APPLICABLE LAW - COURTS WITH JURISDICTION
These General Terms and Conditions of Sale and the contractual relations between Volcom and the customer are subject to French law. In the case of a dispute, exclusive jurisdiction is assigned to the relevant French courts. Nevertheless, Volcom undertakes to seek an amicable solution before taking any court action.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
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